Uncontrolled rat infestations, thousands of dollars lost in destroyed items, misleading advertising and unnoticed rate increases are just some of the issues Extra Space Storage renters have dealt with for years, according to a lawsuit filed Tuesday by the New York City government.

The civil action is the first filed by the city’s Department of Consumer and Worker Protection (DCWP) against a self-storage company, and comes as the agency pledges to be more aggressive in its efforts to hold the industry to account.