A decade after its launch, the Phoenix pay system remains unresolved and has cost taxpayers billions. PIPSC’s new report examines what went wrong, and why weakening public sector expertise puts Canadians at risk.
The lesson of Phoenix is not just about payroll. It is about capacity.
It is about what happens when governments reduce the very expertise required to manage complexity at scale. It is about what happens when long-term institutional knowledge is replaced with short-term contracting and outsourcing. It is about what happens when cost-cutting is mistaken for efficiency.
Today, similar pressures are visible across the government. Internal capacity continues to shrink while reliance on external providers grows. At the same time, large-scale digital systems are being developed to deliver pensions, benefits, and other services that millions of Canadians rely on.
The link shares the full report.
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